Frequently Asked Questions

 Yes, we are factory based sales company in China with more than 20 years’ experience.The MKD product positioning is a high-end quality of speed reducers. All of our gear reducers are tested before delivery and one year’s quality guaranteed with lifetime maintenance service as well as technical support.

Normally, we have sufficient stock for standard backlash gear reducers especially for planetary gearboxes. If there’s no goods in stock for your required reducer, usually, it will take 15-20 days to produce. For some customized gearboxes, it will be a little longer lead time. Besides, we are customer oriented company. If you need the speed reducer urgently, we can arrange your orders production in front of others to save time and cost.

 T/T. 30% of total amount to be paid as deposit, and the balance 70% to be paid before shipment. You can pay to our boss’s individual account or company’s account. And you also can pay through Alipay or paypal. If the amount of gear reducer is small, we suggest you pay 100% of total amount before placing the order so that time can be saved for delivery.

Yes, since we are manufacture and can give you a discount according to the quantity you will buy. Different quantity with different discount price. In a word, the more you buy from us, the bigger the discount will be. Welcome to consult us for details.

Our precision gearboxes are mainly exported to European countries and north America. Aslo we have many customers in Asia like India, Vietnam, Malaysia, South Korea, Singapore, Thailand, etc.

Norally, our quality guarantee is 1 year from ex-factory.

Yes, we not only offer gearbox custimized service, but also offer OEM service. We can produce the gearboxes according to the input sizes of your servo motor or stepper motor. We also can laser your logo or model on our produced servo gearbox to expand your brand awareness.

Normally, customers pay us U.S. dolloars, if you want to pay us Euro or CNY, we also can accept.

Because the complex situation of the international transaction, we don’t offer free samples but we can give you very low cost of the gearbox to reduce your trial and error cost. 

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We will contact you within 1 working day, please pay attention to the email with the suffix “@servogearreducer.com”